• Strategic Account Manager

    Location: Dubai

  • Eat is the #1 restaurant reservations platform in the Arab World. We help diners reserve tables in less than 3 clicks. Eat also installs Table Management System at restaurants to digitize reservations and walk-ins, manage floor plans and seat guests. Eat is venture backed and has seated over 6m+ guests to date. We are currently partnered with thousands of restaurants, regionally and globally. Eat is the trusted partner of Google, TripAdvisor and TimeOut Middle East. Eat is a 500 startups company, and funded by MEVP, the largest VC in the Middle East.

    About The Role

    We are looking for a Strategic Account Manager to create long-term, trusting relationships with our customers. The Strategic Account Manager’s role is to oversee a portfolio of assigned customers and develop new business from existing clients. This is a rare opportunity to become a founding and critical member of a rapidly growing, well-funded startup. This is an excellent role for a commercial and outgoing individual who enjoys building and maintaining relationships.

    Responsibilities

    ● Work with our restaurant partners to configure the Eat system to their needs.

    ● Use phone, online tools and face to face meetings to train restaurant staff with an emphasis on specific ways the restaurant can use Eat to optimize their operations.

    ● Consult with customers to quickly diagnose and resolve their software or configuration questions.

    ● Consult clients about campaign requirements and objectives.

    ● Maintain and keep record of all marketing deliverables and status of campaigns.

    ● Gather, synthesize and prioritize customer feedback to share with the product team.

    ● Work closely with the Data Entry Team to ensure that restaurant listing are updated.

    ● Work closely with the sales team and provide pre-sales technical help.

    ● Willing to travel to strategic markets as needed.

    ● Utilize HubSpot to manage clients, maintain records and stay organized.

    About You

    ● Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager or relevant role.

    ● Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.

    ● Knowledgeable about the restaurant business and is able to leverage this to talk about customer issues from multiple dimensions.

    ● Responsible and responsive (replies to emails in timely and professional manner)

    ● Self-motivated, able to work independently and take initiative.

    ● Capacity to grasp and learn complex concepts quickly and independently.

    ● Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

    Benefits

    ● Become one of the key employees of a fast-growing, exciting startup changing the restaurant reservations landscape.

    ● Competitive salary, insurance and 1 annual trip home.

    ● Insight into best practices throughout the restaurant industry.

    ● Have a real impact on the company’s growth and evolution.

    ● Access to full stocked Eat kitchen and free Thursday lunches at the office.

    What's Next?

    This is a full time position based in Dubai. If you're interested in joining and believe this is the role for you, please send an email to [email protected] and start the email with ‘Konichiwa’.

     

    Looking forward to your application, good luck.